Privacy Policy

1. Introduction

3-2-1 Launch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 3-2-1.io and use our AI services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact forms
• Request quotes for our AI and LLM services
• Subscribe to our AI insights newsletter
• Download our AI resources or case studies
• Schedule consultations or meetings
• Participate in our AI projects

This information may include:

• Name and contact information (email address, business phone)
• Company information and industry details
• AI project requirements and specifications
• Business challenges and objectives
• Technical requirements and preferences
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device identifiers
• Usage analytics for AI service optimization

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our AI and LLM services
• To develop and deploy custom AI solutions
• To respond to your inquiries and project requests
• To process transactions and deliver AI services
• To send you updates about AI trends, our services, and industry insights
• To improve our AI algorithms and service offerings
• To analyze usage patterns and optimize user experience
• To provide technical support and consultation
• To comply with legal obligations
• To protect our rights and prevent fraud

4. AI Data Processing and Training

As an AI agency, we handle data for machine learning and AI model development:

• Client Data: We process client data only as necessary to provide AI services
• Model Training: We may use anonymized, aggregated data to improve our AI models
• Data Isolation: Client data is kept separate and secure from other projects
• Third-Party AI Services: We use reputable AI providers (OpenAI, Azure AI) with strict data policies
• Data Retention: AI training data is retained only as long as necessary for service delivery

We never use client proprietary data to train models for other clients without explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our site and AI resources
• Performance Cookies: Monitor AI service performance and user experience
• Marketing Cookies: Used for AI industry-relevant advertising and content

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• AI Service Providers: With trusted AI platforms (OpenAI, Azure AI, AWS) for service delivery
• Technical Partners: With cloud infrastructure providers for secure data processing
• Professional Services: With legal, accounting, or consulting firms as needed
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

7. Data Security

We implement enterprise-grade security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication protocols
• Secure Infrastructure: Use of secure cloud providers with SOC 2 compliance
• Regular Audits: Security assessments and penetration testing
• Data Backup: Secure, encrypted backups with disaster recovery plans
• Staff Training: Regular security training for all team members

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Under GDPR, CCPA, and other privacy laws, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at hello@3-2-1.io. We will respond within 30 days.

9. Data Retention

We retain your personal information based on the following criteria:

• Project Data: Retained for the duration of the AI project plus 2 years
• Communication Data: Retained for 3 years for business purposes
• Marketing Data: Retained until you opt out or 5 years, whichever is sooner
• Legal Requirements: As required by applicable laws and regulations

When we no longer need your personal information, we will securely delete or anonymize it.

10. Third-Party AI Services

We work with leading AI service providers to deliver our solutions:

• OpenAI: For GPT models and language processing
• Microsoft Azure AI: For enterprise AI services
• AWS Bedrock: For foundation model access
• Anthropic: For Claude AI capabilities

These providers have their own privacy policies. We encourage you to review their privacy practices.

11. International Data Transfers

As a UK-based company serving global clients, your information may be transferred to and processed in countries other than your own, including the United States for AI service providers. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards such as Standard Contractual Clauses (SCCs) and adequacy decisions.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our AI services, legal requirements, or industry best practices. Any material changes will be communicated via email to registered users and posted prominently on our website with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy, our AI data practices, or wish to exercise your privacy rights, please contact us: